Frequently Asked Questions!
Questions related to PNFC
PNFC is a subsidiary company of NCP. NCP is an NPO (Non-Profit Organization).
No. It is a private social enterprise owned fully by the NCP (a non-profit organization). PNFC develops and distributes fortified food products and different food supplements to meet the needs of different government and non-government organizations.
Our manufacturing plant is located at Carmona, Cavite.
Questions related to products and services
Our food supplements, food products and non-food products are open for distribution while our food products are already exclusively distributed.
We offer a variety of products from fortified food products to food supplements for infants, school children, pregnant and lactating women.
Yes. All our products are registered with the Philippine FDA.
Apart from manufacturing, we can help in the research and development of food while health research can be spearheaded and assisted by the Nutrition Center of the Philippines.
Our food supplements and non-food products are open for distribution while our food products are already exclusively distributed.
Another subsidiary handles non-food products. The NCP Publishing Corporation (NCPPC) offers a wide variety of non-food products like weighing scales, height board, Pabasa kits, and other similar products. Please continue to our NON-FOOD PRODUCTS tab for our complete product list and description.
We sell our products online, and the Vita Meena MNP products will soon be available in Mercury Drug stores in greater Manila and in VizMin areas.
Questions related to purchasing and payment
Yes, We do deliver. Delivery will usually be carried by land through third party couriers or forwarders.
No, we don’t have any other branch outside Metro Manila. If you want you can contact us at sales@ncp.org.ph
We accept different payment methods like direct bank deposits in BPI and BDO. We also have cashless transfers such as PayPal, GCash, and PayMaya, Debit and Credit cards and also Cash on Delivery (COD).
For the safety concern of the customers, we temporarily remove and suspend the selling of the item from the website. The affected batch of the item is on hold until further investigations and actions are done. We will also reach out to any customers that previously purchased the impacted item to inform them about the recall. If you have any other specific concerns regarding the recalled product, please contact us.
Reasons for recall including but not limited to the following:
- Product defects/conditions that are potentially life-threatening or could result in severe health risks.
- Product defect/s conditions that could cause poisoning.
Yes. Delivery charges vary depending on the location.
We ship the products after 3 to 5 working days.
Yes, orders can be cancelled as long as the products have not yet been sent out for delivery.
Yes, we allow the customer to return and exchange the ordered items within 7 working days from delivery by directly informing any of our sales or purchasing personnel through a phone call, letter or email provided. The customer must specify on their request, a photo of the said item, batch/lot number, manufacturing, and expiry date and reason/s for return. The original invoice/receipt must also be presented or attached as proof of purchase. The exchanged item will be delivered to the customer within 7 working days upon receipt and approval of the request.
Reasons for return and exchange including but not limited to the following:
- Damaged or Faulty Item – The item and packaging are physically damaged affecting the quality and safety of the product, the item does not work properly.
- Item is beyond the expiration date
- Item does not match the product specification stated on the website.
- Received the wrong item.
- Missing quantity, items, and accessories.